Last updated: 2 April 2026
Your privacy matters to us. This Privacy Policy explains how Curated By Ice (“we”, “our”, “us”) gathers, uses, stores, shares and protects personal information that we collect when you visit or interact with our website at www.curatedbyice.com This policy is developed to provide transparency and ensure protection of your personal data, including compliance with applicable privacy and data protection laws such as South Africa’s Protection of Personal Information Act (“POPIA”). 

1. Who This Policy Applies To
This policy applies to:
* Visitors browsing the Website

* Customers who purchase or request goods or services from us online

By interacting with our Website or submitting your personal information, you accept the terms of this policy.

2. What Information We Collect
We may collect personal information you voluntarily provide when:
* You create an account

* You place an order

* You sign up for newsletters or marketing communications

* You contact us via forms, email or phone

Types of information we may collect:
* Full name

* Email address

* Phone number

* Delivery and billing address

* Any other personal information you choose to share

We may also collect non-personal information automatically through cookies and similar technologies such as your IP address, browser type and usage data for analytics purposes. 

3. How We Use Your Personal Information
We use personal information for the following legitimate purposes:
* To fulfil and manage your orders and delivery

* To communicate with you about your account, orders or support enquiries

* To send marketing updates (only with your consent)

* To improve our services, products and Website performance

* To comply with legal and regulatory requirements

We will not use your personal information for any purpose other than those described in this policy unless you have provided clear consent.

4. Data Sharing and Disclosure
We may share your data:
* With trusted third parties who help us operate the Website and fulfil orders

* If required by law, subpoena or governmental request

* To enforce our terms, protect our rights, or investigate fraud or safety issues

We will not sell your personal data to unrelated third parties.

5. Cookies & Tracking Technologies
Our Website uses cookies and similar tools to enhance your experience, remember preferences and compile analytics.
Most browsers allow you to block or delete cookies. Be aware that disabling certain cookies may affect your ability to use some features of the Website. 

6. How We Protect Your Information
We employ commercially reasonable security measures — such as encryption, firewalls and access controls — to guard personal information from unauthorized access, loss or misuse.
However, no system is completely secure, and we cannot warrant absolute protection against all threats.

7. Data Retention
We retain personal information only for as long as needed to fulfil the purposes in this policy, unless a longer retention period is required or permitted by law.

8. Your Rights
You have the right to:
* Request access to your personal information

* Ask for correction or deletion of inaccurate data

* Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at info@curatedbyice.com

9. Changes to This Policy
We may update this Privacy Policy at any time. The revised version will be posted on this page with an updated effective date. Continued use of the Website after changes signifies acceptance of the updated terms.

10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: info@curatedbyice.com
Phone: +27 76 415 5890